The permitting process for building construction in greater Dhaka is administered by the capital development authority of Bangladesh, RAJUK is lengthy and complicated.RAJUK established in 1956 under the provision of the 'Town Improvement Act -1953' (TI Act 1953) and reformed later in 1987, being the legitimate approving authority for any building construction.Realizing RAJUK’s utmost requirement of an automated system to ensure the transparency, accountability and better administration over construction permit issuance/renewal process, Trade & Competitiveness (T&C) team of World Bank Group supported RAJUK to develop an automated web-based workflow management system for construction permit issuance, renewal, land use clearance, related appeals, inspection processes and occupancy certification.